Date:
- 13-Month Salary
- Housing Loans / Rental Allowances
- Transportation Subsidy
- Health, Dental, and Vision Insurance
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Job Description
- Conduct evaluations of Call Center and Customer Service interactions to ensure adherence to quality standards.
- Implement and maintain Quality Assurance processes and protocols.
- Evaluate the performance of Call Center and Customer Service representatives based on established criteria.
- Provide constructive feedback to enhance performance.
- Utilize basic Excel analysis skills to review and analyze performance data.
- Prepare reports on Quality Assurance findings and performance metrics.
- Communicate effectively with different stakeholders, including Call Center representatives and management.
- Provide training and support to improve performance.
- Identify areas for improvement in Call Center and Customer Service processes.
- Collaborate with relevant teams to implement process enhancements.
- Maintain accurate records of Quality Assurance evaluations and performance data.
- Ensure compliance with documentation standards.
Job Requirements
- Proven experience dealing with Call Center and Customer Service Performance Evaluation.
- Previous experience in Quality Assurance is highly preferred.
- Proficiency in basic Excel analysis for data review and reporting.
- Ability to communicate effectively with stakeholders.
- Proficiency in Mandarin or Thai languages is highly preferred.
- Detail-oriented approach to ensure accuracy in evaluations and documentation.